Seni108 Privacy Policy – Malaysia Player Data Protection

Introduction

Welcome to the Privacy Policy page Seni108. We understand how important the security of your personal information is, especially in the context of an online gambling platform. At seni108, we take every aspect of data protection seriously — not merely to fulfil legal obligations, but because we genuinely place your trust above all else.

This Privacy Policy details the types of information we collect, how we use it, who may access it, and your rights as a seni108 user. We encourage you to read this page in full so you have a clear understanding of how your data is handled.

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Information We Collect

When you register an account, make a deposit, or interact with any part of the seni108 platform, we may collect the following types of information:

• Identity Information: Full name, identity card number, date of birth, and gender as required by the KYC verification process.
• Contact Information: Email address, phone number, and current residential address.
• Financial Information: Bank account details or e-wallet information used for deposits and withdrawals. Full card numbers are never stored in our system.
• Technical Data: IP address, device type, operating system, web browser, and game session activity logs.
• Behavioural Data: Game records, betting history, login frequency, and game preferences.

All of this information is collected directly from you during the registration and platform usage process, or automatically through our cookie technology and internal analytics tools.

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How We Use Your Information

The data we collect is used responsibly and limited to the following purposes:

• Verify your identity and process account registration securely.
• Process deposits, withdrawals, and all financial transactions you carry out.
• Provide responsive customer support whenever you need assistance.
• Send notifications regarding promotions, VIP offers, and platform updates — only if you have given your consent to do so.
• Monitor account activity to detect suspicious behaviour or fraud.
• Comply with legal requirements and licensing regulations applicable to seni108 operations.
• Improve the user experience based on aggregated data analysis that contains no personally identifiable information.

We will not use your data for purposes beyond the scope stated above without obtaining your consent first.

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Sharing Information With Third Parties

Seni108 understands that your trust is our most valuable asset. We never sells your personal information to any third party. However, there are limited situations where we need to share data with the following parties:

• Payment Providers: Information required to process your financial transactions is shared with verified payment gateways that comply with PCI-DSS standards.
• Game Software Providers: Minimal game session data is shared with slot and Live Casino software providers solely for game processing purposes.
• Enforcement Authorities: We are required to disclose information to legal authorities or licensing bodies when directed by a court order or valid regulation.
• Technical Partners: Cloud and infrastructure service providers that help operate our platform, subject to strict data confidentiality agreements.

Every third party we work with is required to comply with data protection standards equal to or higher than our own policy.

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Data Retention Period

Your personal information will be retained for the duration your account is active, plus any additional period required by applicable laws and licensing regulations. Generally:

• Active account data is retained for as long as your account remains active on the seni108 platform.
• After an account is closed, core data is retained for a minimum of 5 years for audit purposes, legal compliance, and the resolution of any disputes that may arise.
• Financial transaction logs are retained for the period stipulated by the relevant financial and licensing authorities.
• Marketing data and cookies will be deleted once you withdraw your consent.

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Your Rights as a User

As a seni108 user, you have full rights over your personal data. These rights include:

• Right of Access: You may request a copy of all personal information we hold on your account at any time.
• Right to Rectification: If any information is inaccurate or outdated, you have the right to request that we update it promptly.
• Right to Erasure: You may request the deletion of your personal data, subject to mandatory legal retention requirements.
• Right to Object: You may object to the processing of your data for marketing purposes at any time.
• Right to Data Portability: You have the right to receive your data in a machine-readable format should you wish to migrate to another platform.

To exercise any of the above rights, please contact our customer support team through the channels provided in your account. We will process your request within 30 working days.

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Use of Cookies

Seni108 uses cookies and similar tracking technologies to enhance your experience on our platform. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement purposes.
• Functional Cookies: Save your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Marketing Cookies: Used to display relevant promotional offers. You may opt out at any time through your account settings.

You may manage or delete cookies through your web browser settings at any time, though this may affect certain features on our platform.

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Changes to This Privacy Policy

Seni108 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. Whenever there are significant changes, we will notify you via your registered email or in-account notification at least 14 days before the changes take effect. The last updated date will always be displayed at the top of this page.

Your continued use of the seni108 platform after the effective date of any changes constitutes your acceptance of the updated terms.

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